Orders move through confirmation, product allocation, QC approval, dispatch, and tracked delivery. The timeline begins when payment is confirmed.
Order timeline
- Confirmation: your order details are checked.
- Quality control: inspection and QC media are prepared.
- Approval: you review the supplied QC information.
- Dispatch: tracking is provided after the package enters the delivery network.
Returns
Contact support before returning an item. Products should be unworn, unmodified, and returned with all supplied packaging. Eligibility and instructions depend on the reason for return and the order destination.
Delivery questions
Use the tracking page for order status or contact support with your order ID and billing email.